It wasn’t supposed to go down like this. It was just supposed to be a quick trip to the car dealership to make sure one of our cars qualified for the free exchange program following a recall of that model’s catalytic converters.”Just an hour, hour and a half, tops,” the mechanic told us as he ushered us out of the office.
HA. Three hours, 2 cups of vending machine coffee, and 1 newspaper later, we’re still waiting for the car. Unless they’re detailing the car in 24 karot gold as a comp for wasting our time, I. Want. My. CAR.
Doesn’t GM need all the customers it can get at this point? Shouldn’t they be treating the customers they do have like effing royalty in an effort to retain those customers and encourage new purchases?
Here’s a hint. Keeping customers waiting for triple the time you told them, while offering zero explanation or apology for the difference, isn’t really the best way to get back on top.